High-value outsourcing: Which functions deliver the biggest savings and why

When a SME or mid-cap considers offshore outsourcing or staff augmentation, one crucial question arises: which jobs are truly suitable?

Contrary to common belief, outsourcing is no longer limited to call centers. Today, thanks to technological advancements, the maturity of offshore talent, and reliable partners like BridgePerfect, a wide range of functions can be successfully outsourced.

However, certain roles are particularly well-suited to the offshore staff augmentation and Employer of Record (EOR) models. Why? Because they combine remote-executability, high value-add, and measurable productivity gains.

In this article, we explore the most successfully outsourced jobs, the reasons for their success, and how an SME can leverage them to boost growth and achieve cost optimization.

Criteria for an “ideal” function to outsource

Before listing the roles, let’s review the key criteria for success:

• Remote-executability: The job can be performed efficiently from a distance.
• Standardization: Processes are documented, measurable, and repeatable.
• Available offshore skills: A pool of competent and trained talent exists in the target location (e.g., Mauritius and Madagascar).
• Economic impact: Substantial savings compared to local hiring (often 50% to 70%).
• Scalability: The ability to quickly ramp up volume during growth periods.

By meeting these criteria, roles maintain high quality while generating significant cost savings.

The most successfully outsourced functions

Customer support & technical assistance

• Why? There’s high demand for 24/7 availability, processes are standardized, and there’s excellent command of French (Madagascar) and bilingualism (FR/EN) (Mauritius).
• Concrete examples: SaaS startups outsourcing their Tier 1 and Tier 2 technical support; online retailers delegating email, chat, and call management.

Gains: Up to -65% on costs, plus increased customer satisfaction due to faster response times.

Administrative back-office & data management

• Why? These roles involve a high volume of repetitive tasks (data entry, checking, updating), require strong speed and accuracy, and benefit from the large talent pool available in Madagascar.
• Concrete examples: Accounting firms outsourcing data entry; training organizations delegating registration and funding management.

Gains: -70% on costs, plus increased productivity for local, high-value teams.

Software development & IT

• Why? Europe faces a persistent talent shortage for developers, and businesses need flexibility in project teams. Mauritius is often cited for its excellent bilingualism in international IT projects.
• Concrete examples: SaaS editors recruiting offshore developers and testers; ESNs outsourcing parts of their client projects.

Gains: Reduced development time (up to -40%) and -50% in personnel costs.

Digital training & e-learning

• Why? The strong growth of distance learning requires specialized talent: online trainers, pedagogical community managers, and instructional designers. Madagascar and Mauritius offer a qualified pool in digital education.
• Concrete examples: Training organizations outsourcing their online trainers and tutors; online universities delegating digital content production.

Gains: Cost savings plus the strategic advantage of expanding the training catalog.

Digital marketing & content creation

• Why? These activities are entirely online. There are available skills in SEO, SEA, graphic design, and community management. Outsourcing allows SMEs to increase visibility without exorbitant costs.
• Concrete examples: Startups entrusting social media management to a Mauritius team; SMEs outsourcing their SEO strategy and article production to Madagascar.

Gains: -60% on costs and significantly increased brand visibility.

Accounting & payroll

• Why? The processes are standardized and rules are clear. Specialized profiles are available, addressing the high domestic demand, particularly for small/mid-sized businesses.
• Concrete examples: Accountants outsourcing ledger entry; SMEs outsourcing payroll management.

Gains: -70% of costs and a strategic shift of internal focus to high-value advisory services.

Emerging outsourced functions

The accelerating digital transformation is driving demand for new, specialized roles:

• Online content moderation: For social networks and e-commerce platforms.
• Data analysts: Focused on pre-processing data for AI and business intelligence.
• Legal assistance: Roles such as paralegals and document specialists.
• Advanced instructional design (e.g., virtual reality, gamification).

Conclusion

Outsourcing via offshore staff augmentation or EOR is no longer solely the domain of large enterprises.

Today, SMEs and startups can successfully outsource a wide array of functions: support, IT, back-office, accounting, training, and digital marketing.

The result is clear: massive savings, greater business agility, and local teams refocused on high-value, strategic missions.

With local presences in Mauritius and Madagascar, BridgePerfect guides you through every step to ensure your offshore outsourcing becomes a genuine strategic asset.