Offshore staff augmentation (portage salarial offshore) and the EOR (Employer of Record) model are no longer reserved for large multinationals. Today, it is mainly French and European SMEs that benefit from them: lower salary costs, access to rare skills, and increased flexibility.
But beyond the promises, what is the reality? In this article, we share testimonials and concrete case studies of SMEs that have used offshore staff augmentation in Mauritius and Madagascar.
B2B training organization: Optimizing costs while improving customer satisfaction
The issue
A continuing education organization based in Lyon was facing intense competition and increasingly tight margins. Its internal teams were overloaded, especially with administrative management and client follow-up.
The solution implemented
BridgePerfect recruited and carried 7 offshore employees in Madagascar:
- 3 administrative back-office managers
- 2 client relationship managers
- 2 online trainers for virtual class animation
The results achieved
- -67% savings on salary costs vs. France
- +23% increase in customer satisfaction (measured by NPS)
- +37% increase in responsiveness in file processing
- Ability to offer new online training courses without increasing fixed costs
Testimonial from the CEO:
« We regained room to maneuver and peace of mind. Outsourcing with BridgePerfect was an immediate lever for competitiveness, without any loss of quality. »
SaaS editor: Bilingual and zero-turnover customer support
The issue
A SaaS software editor in Paris had to manage customer support in French and English 24/7. Recruiting in Paris was too expensive, and team turnover was high.
The solution implemented
BridgePerfect built a team of 4 bilingual support technicians based in Mauritius.
The results achieved
- Costs divided by 3
- 0% turnover in 18 months
- Improvement in client response time (SLA +28%)
- Increased customer satisfaction: +19% on Trustpilot
Testimonial from the CTO:
« We finally stabilized our support. Mauritius offered us a pool of perfectly bilingual talent, and BridgePerfect ensured compliance and follow-up. »
Accounting firm: Delegating the back-office and focusing on consulting
The issue
An accounting firm in Île-de-France was losing too much time on low-value-added tasks (data entry, reconciliations, client reminders). The partners wanted to free up time for strategic consulting.
The solution implemented
BridgePerfect recruited and carried 3 accounting assistants in Madagascar.
The results achieved
- -60% savings on support functions costs
- 30% of partners’ time freed up for client consulting
- Ability to handle more files with the same local team
Testimonial from the Founding Partner:
« Outsourcing data entry and back-office allowed us to become consultants again, not just executors. A real breath of fresh air for our firm. »
EdTech start-up: Rapid growth without social risk
The issue
A Parisian EdTech start-up in hypergrowth needed to quickly recruit digital talent (developers, UX designers). But recruiting on permanent contracts (CDI) represented too high a financial risk.
The solution implemented
BridgePerfect recruited 5 digital profiles via staff augmentation in Mauritius and Madagascar.
The results achieved
- Recruitment time: only 15 days
- Zero legal or labor court risk
- Hybrid team (France + offshore) perfectly integrated
- Accelerated growth without increasing fixed costs
Testimonial from the CEO:
« Offshore staff augmentation gave us the speed we needed to scale, without the social risks associated with local hiring. »
Regional ESN: Expanding its offering without creating a structure abroad
The issue
An ESN based in Bordeaux wanted to expand its offering by proposing offshore development to its clients, but without opening a subsidiary abroad.
The solution implemented
BridgePerfect legally carried 6 web developers in Madagascar and Mauritius.
The results achieved
- A new “offshore delivery” offering created in less than 3 months
- Net margin +22% on projects
- Zero structural costs or legal risk
- Increased customer loyalty thanks to the agility offered
Testimonial from the Director:
« Thanks to the EOR model, we were able to enrich our offering without taking risks, and with immediate profitability. »
Summary of observed benefits
Several key takeaways emerge from these concrete cases:
- Cost Savings: Between -50% and -70% on average
- Rapid Access to Talent: Operational profiles in 7 to 15 days
- Risk Reduction: No local contract, guaranteed social and fiscal compliance
- Flexibility: Possibility to test, adjust, and expand according to growth
Conclusion
These testimonials demonstrate that offshore staff augmentation and EOR are not abstract solutions: they are concrete levers for competitiveness for French and European SMEs.
Regardless of the sector (training, SaaS, accounting, ESN, EdTech), the results are tangible: substantial savings, strengthened teams, and accelerated growth.
With BridgePerfect, you access:
- Two strategic hubs (Mauritius and Madagascar)
- End-to-end support (sourcing, staff augmentation, HR follow-up)
- A quick, simple, and secure setup
Our experts are here to guide you. Request your free strategic audit today and discover how outsourcing can become your next growth lever.
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